At NoraTec, we are pleased to reflect on the successful launch of our innovative emergency call query system DIASwebat the Integrated Control Center (ILS) Karlsruhe. Following the awarding of the project contract, we conducted ten intensive training sessions to practically prepare the entire operational staff for the live rollout – which has now successfully begun.
DIASweb represents a new standard in modern emergency call handling: user-friendly, standardized, and at the same time flexible in its application. This web-based software solution offers a forward-looking response to the growing demands in control center operations – as also confirmed by the consistently positive feedback from Karlsruhe.
“Standardized emergency call handling is still not widely established in Germany – also because there are still many reservations. We at ILS Karlsruhe made a conscious decision to take this step in order to meet our ever-growing responsibility.” Stefan Sebold, Head of ILS Karlsruhe
Our training sessions were convincing not only due to their structure and technical depth but also due to their immediate applicability in the daily operations of the control center. Especially the combination of technical innovation and practical implementation was highly valued:
“The DIAS operator training was extremely practice-oriented and enabled immediate application of what was learned.The trainers demonstrated a high level of expertise and provided clear explanations. The use of DIAS is simple and intuitive. All in all, a program that will noticeably enhance the quality of our work.” Operations Supervisor Fire Department M. Ott
With DIASweb, control centers receive a tool that reliably supports emergency personnel in critical situations:
“The system enables almost all emergency call scenarios to be queried in a standardized and safe manner, regardless of detailed knowledge in specific subject areas. This ensures consistently high quality in emergency call intake – while also providing legal security for incident handling.” Operations Supervisor EMS P. Hetze
“For us, it’s clear: standardized emergency call handling is the right path – and thanks to the training, we are able to walk it together.” Stefan Sebold, Head of ILS Karlsruhe
We thank ILS Karlsruhe for their trust and the collaborative partnership – and look forward to continuing this important journey together.