Trial period: June 23, 2025, to September 22, 2025
During the test period, rapid alerting was used only for incidents involving the smell of smoke, smoke development, and fires in buildings. This was done with the proviso that the system could be dismantled promptly in the event of any problems. However, no problems occurred during the test period.The analysis revealed a significant reduction in dispatch time of 74 seconds across 63 rapid response calls evaluated.
In four cases, dispatch times were very long, exceeding 5 minutes. After consulting with the respective dispatchers, it was determined that there were issues with address retrieval, emergency call retrieval in general, and/or dispatch due to concurrent operations.
However, according to the dispatchers, these issues were resolved without incident, as the rapid response system had been triggered early on following the B2-building alarm code.
If these four incidents are excluded from the analysis, the average dispatch time is reduced by 63 seconds.
The standard dispatch time (from emergency call receipt to alerting, excluding rapid alerting) averaged 124 seconds; with rapid alerting, this figure dropped to an average of 61 seconds.
The rapid alert system was implemented and will continue to be used following the trial period. Discussions are currently underway regarding its expansion to include fire safety, technical assistance, and emergency medical services.