The ILS Ludwigsburg is the first control center in Baden-Württemberg to start working with DIAS(SOP). The dispatchers are supported with all modules from the technical and medical emergency call.
After the basic training courses with certification, the NoraTec team of trainers also trained multipliers and thus enabled them to train dispatchers for the Ludwigsburg ILS in the future.
In addition to an interface to the ELS “DALLES” (IDS Scheuschner), the module for quality management, DIASQM, is also connected to the audio documentation “Asgard” (Frequentis) via an interface.
We would like to thank those responsible at ILS Ludwigsburg, IDS Scheuschner and Frequentis for their professional cooperation during the introduction of the standardized emergency call query at ILS Ludwigsburg.