When people call emergency services, every second counts. To provide emergency response teams with more targeted and faster support, the Integrated Control Centres of Mansfeld-Südharz and Burgenlandkreis are introducing a modern, standardized emergency call interrogation system.

NoraTec is supplying and implementing DIASweb, a powerful software solution that guides emergency dispatchers step by step through the handling of emergency calls. Standardized interrogation protocols ensure that critical information is captured reliably, emergency situations are assessed accurately, and the basis for fast and safe dispatching of emergency response teams is established.

Intelligent Support for Emergency Control Centres

DIASweb’s standardized emergency call interrogation supports control centre staff in their day-to-day decision-making and ensures that incoming emergency calls are handled consistently and transparently. Critical information is available at an early stage and can be transferred efficiently into further incident processing and the dispatch of emergency response teams.

To ensure a seamless end-to-end process, the solution is being integrated in close cooperation with LIS GmbH, the manufacturer of the control centre system in use. This creates an efficient flow of information – from the initial emergency call through to the dispatch of emergency response teams.

Future-Ready Control Centre Technology for Saxony-Anhalt

With this project, the Integrated Control Centres of Mansfeld-Südharz and Burgenlandkreis are making an important contribution to the continued digitalization and quality improvement of emergency call handling. NoraTec is contributing its many years of experience in control centre and safety technology and, together with its project partners, is laying the foundation for efficient and future-ready control centre operations.

Der Beitrag DIASweb for the Integrated Control Centres of Mansfeld-Südharz and Burgenlandkreis erschien zuerst auf NoraTec GmbH.

Following successful project implementation, system administration, and intensive training for the dispatchers, DIASweb is now supporting the day-to-day operations of the control centre. The modern software enables standardized and quality-assured handling of emergency calls in the areas of emergency medical services, fire and rescue services, traffic accidents, patient transport, and water rescue.

The ILS Stade is now one of numerous control centres in Lower Saxony and Northern Germany that rely on NoraTec’s software solutions. By doing so, these control centres are making an important contribution to the further standardization and digitalization of emergency call interrogation, as well as to effective quality management in control centre operations.

The successful implementation of DIASweb in Stade also underlines the continuing trend in Northern Germany towards modern and quality-assured processes in emergency control centre operations. Further control centres in the region are currently implementing DIASweb or preparing for its operational deployment. As a result, the network of NoraTec solution users in Northern Germany continues to grow.

The NoraTec GmbH team would like to thank all project participants for their trusting and collaborative partnership throughout the implementation phase. We wish the dispatchers at ILS Stade every success in carrying out their important and responsible work.

Together, modern technology and dedicated emergency dispatch teams make an important contribution to fast and quality-assured emergency call handling.

Der Beitrag ILS Stade Successfully Goes Live with DIASweb erschien zuerst auf NoraTec GmbH.

During the test period, rapid alerting was used only for incidents involving the smell of smoke, smoke development, and fires in buildings. This was done with the proviso that the system could be dismantled promptly in the event of any problems. However, no problems occurred during the test period.The analysis revealed a significant reduction in dispatch time of 74 seconds across 63 rapid response calls evaluated.
In four cases, dispatch times were very long, exceeding 5 minutes. After consulting with the respective dispatchers, it was determined that there were issues with address retrieval, emergency call retrieval in general, and/or dispatch due to concurrent operations. 

However, according to the dispatchers, these issues were resolved without incident, as the rapid response system had been triggered early on following the B2-building alarm code.

If these four incidents are excluded from the analysis, the average dispatch time is reduced by 63 seconds.
The standard dispatch time (from emergency call receipt to alerting, excluding rapid alerting) averaged 124 seconds; with rapid alerting, this figure dropped to an average of 61 seconds.

The rapid alert system was implemented and will continue to be used following the trial period. Discussions are currently underway regarding its expansion to include fire safety, technical assistance, and emergency medical services.

Der Beitrag Results of the 3-month trial of the rapid alert system for the Bonn Fire and Rescue Services Control Center erschien zuerst auf NoraTec GmbH.

This year also brought several special occasions: we honored three colleagues for their ten-year company anniversaries – an impressive testament to the stability and reliability of our team. In addition, we officially marked the change in leadership of our training department and warmly welcomed the new management.

As always, the day concluded with a shared dinner in a relaxed setting – a welcome opportunity to wind down after a productive day and celebrate the team spirit that defines us.

We look ahead to a new year full of exciting projects – well-positioned, clearly aligned, and with a team we are truly proud of.

Der Beitrag Kick-off to the Year: Our Trainer Conference 2026 erschien zuerst auf NoraTec GmbH.

We are pleased to announce that NoraTec has successfully achieved ISO/IEC 27001:2022 certification. This certification confirms that our processes and systems meet the highest standards of information security and are continuously improved.

Achieving this certification required significant effort and dedication from our teams – a step we deliberately took to underline our commitment to quality and security.

For our customers, this means: With NoraTec, you can rely on a certified and dependable partner for the secure operation of critical infrastructure.

Der Beitrag Certified Information Security for Critical Infrastructure erschien zuerst auf NoraTec GmbH.

Der Beitrag NoraTec equips sixth control center in Saxony-Anhalt erschien zuerst auf NoraTec GmbH.

By implementing existing datasets from another Thuringian control center into DIASweb, we are able to significantly reduce data maintenance efforts in advance.

ILS Eichsfeld-Heilgenstadt will also be equipped with DIASweb modules for non-police emergency call handling and patient transport coordination, and will receive DIASEVL, the most advanced quality management system currently available on the market.

We look forward to preparing the dispatchers for working with DIASweb through our training sessions and workshops, and to a successful joint project implementation.

Der Beitrag Thuringia relies again on NoraTec erschien zuerst auf NoraTec GmbH.

Der Beitrag NoraTec wins tender in North Rhine-Westphalia erschien zuerst auf NoraTec GmbH.

Our booth was very well attended throughout, and the great interest in our software solutions showed us once again that we are on the right track with our developments. In numerous discussions with interested parties and customers, we were also able to gather ideas and inspiration for the future.

We would like to express our sincere thanks to all visitors who took the time to talk to us. Direct dialogue is essential for us – it shows us the challenges currently facing the industry and the requirements for future technology in the control center environment.

Upcoming developments will open up new opportunities, and we look forward to working with our partners and customers to create sustainable solutions.

Thank you for a great PMR Expo 2025 – we are already looking forward to next year!

Der Beitrag NoraTec GmbH at PMRExpo 2025 in Cologne – A review erschien zuerst auf NoraTec GmbH.

For two days, professional and personal exchange was the central focus. Our participants were able to learn about current topics and developments, make new connections, and take away valuable impulses for their daily work in the control centers.

Professional Highlights

A heartfelt thank you goes to our speakers, who provided valuable food for thought with their inspiring contributions. Topics such as Artificial Intelligence, e-Call, resilience in the control center, as well as practical reports from everyday operations, not only offered insights but also sparked lively discussions and new perspectives.

A particular highlight was the presentation of our new quality management system DIASEVL. As the most advanced system for standardized emergency call interrogation, DIASEVL offers innovative ways to capture and further improve quality in the control center. The overwhelmingly positive feedback from our customers has encouraged us to continue on this path with determination.

Exchange and Networking

In addition to the professional program, the social side was not neglected. At the Bavarian Evening, participants had the opportunity to engage in conversations in a relaxed atmosphere, deepen existing contacts, and make new ones. The personal exchange was just as enriching as the professional discussions and inspired many new ideas for the future.

Outlook

Our 2025 User Conference has shown how valuable direct exchange within the community is and how we can shape the emergency call work of tomorrow together.

We thank all participants and speakers for their commitment and are already looking forward to the next User Conference!

Der Beitrag Review: 2025 User Conference at the Allgäu erschien zuerst auf NoraTec GmbH.